SHOPPING GUIDE
About Your Order
Delivery
Cancellation / Return / Exchange
About Your Order
Membership Registration and Login
If you are a member, please log in to place an order. Please enter your registered email address and password.
- If you lost or forgot your password, please go to “Request Password Reset”.
- You can change your membership information on “My Account Page”.
If you wish to register as a member for free, please complete the form on “Create a First Chair Account” page from here.
- Passwords are critical information for customers. Try to set passwords that are strong and difficult for someone else to guess.
You can also make purchases without creating an account.
Order Process
1. Add the selected item to your cart On the product detail page, select the color and size, and click the “Add to Cart” button.
- Please note that after a certain amount of time has passed since you added the item to your cart, it will be automatically removed from your cart.
2. Shopping Cart View your order and click “Secure Checkout”
- Please enter the coupon code if you have one.
3. Enter Information Please enter your delivery and payment information.
- You can choose between credit card, Apple Pay, or cash on delivery as the payment method.
4. Confirm Your Oder Confirm your order and click “Confirm Order”.
- If you would like to make any changes, click “Edit” to modify the contents.
- Once you click the button "Confirm Order", you cannot cancel or change your order. Changes include shipping address and name.
5. Complete Your Order
Once your order number is displayed, your order is complete.
You will receive a confirmation email with order details from Burton ([email protected]
).
Payment Method
＜Credit Cards＞
We accept the following types of cards: JCB, VISA, Master, AMEX, Diners, and Discover. Payments are made by Burton Japan GK.
- Credit card processing fee will be paid by us.
- When you place an order, authorization will be applied to your credit card. At that time, you may receive a statement of charges from credit card company, but no payment is made (except for debit cards).
- Your credit card will only be charged once your order has shipped. The purchase price will be debited on the settlement date of your credit card company.
＜PayPay＞
This is a cashless payment service provided by PayPay Corporation. You can pay using either your PayPay balance or PayPay Credit.
＜Apple Pay＞
Simply tap the Apple Pay button on shopping cart payment page and authorize the payment to purchase the items.
- Your order will be delivered to your Apple Pay delivery address.
＜Cash On Delivery＞
Cash on delivery (COD) is a payment method where the recipient pays for the ordered products at the time of delivery.
- COD can be used when the total amount of the order in one delivery is up to 300,000 yen (tax included).
- We will bear the COD fee.
Receipts
Receipts will be enclosed with the product as a “delivery note and receipt”. The address will reflect the name of the shipping address.
Delivery
Product Delivery
Delivery company: Yamato Transport, Sagawa Express
- We generally use Yamato Transport for delivery, but we may use Sagawa Express depending on the items of your order or other reasons.
- Ordered products may not be shipped when defects are found in the product before shipment or due to out of stock, differences, etc. In that case, we will contact you as soon as possible.
- Please note that delivery may not be possible at the desired date and time in some regions, or when shipping operations cannot be conducted due to holidays (including year-end and New Year holidays, Obon, temporary closures), etc., or during severe weather.
- Generally, the shipped packages cannot be forwarded.
Shipping Fee
| Total amount of products
(tax included) |
Shipping costs (tax included) | ||
|---|---|---|---|
| First Chair
Member |
Member | Non-member | |
| Less than 5,500 yen | Free | 550 yen | 550 yen |
| 5,500 yen or more | Free | Free | 550 yen |
| 11,000 yen or more | Free | Free | Free |
- Flat-rate shipping fee will be applied throughout the country.
- We will bear the COD fee.
- Cash on delivery is not available in some regions (remote islands).
- Please note that all shipping fees will be displayed as “free” due to the system if you choose cash on delivery as the payment method. This issue is currently being fixed in the system.
Order Shipment Schedule
We ship items Monday through Friday. (*Excluding public holidays, year-end and New Year holidays, and designated days)Orders are usually shipped within 1-3 business days of order confirmation. *You can specify the delivery date and time within the period displayed on the order screen.*Burton.com shares some inventory with Burton stores. If you order more than one item and some items are shipped from the store, the date and time of delivery may vary due to multiple shipments.
The number of days required from the date of shipment
| Delivery address | The number of days required from the date of shipment |
|---|---|
| Regions other than those listed below | 1-2 days |
| Hokkaido/Chugoku/Shikoku/Kyushu | 2-3 days |
| Okinawa/remote islands/relay area | 3-4 days |
When you are not present at the time of the delivery
When you are not present at the time of delivery, the parcel delivery agent will leave a notice. Please arrange a new delivery date during the redelivery period to pick up the item. If you are unable to receive it due to a long absence or an unknown address and the item is returned, or if you wish to have the returned package redelivered, you may be charged round-trip shipping and additional costs.
If the item does not arrive
If the product has not arrived within the above period, please contact us with the information below. Please let us know your order number when contacting us.
＜Contact Information＞
E-mail： [email protected]
Tel： 03-4316-4709 (September to April: Monday-Friday 11:00 - 16:00, May to August: Monday-Thursday 11:00 - 16:00 *Excluding public holidays, year-end and New Year holidays, and designated days)
Cancellation / Return / Exchange
Cancellation / Change of Order
In our attempt to process and ship your order as fast as possible, orders cannot be changed or cancelled after they are placed. Changes include address and name. You can return the item you have received and order the item you want again.
Changing the delivery address is only possible after the package has been picked up by the carrier. However, in that case, the recipient may be charged the additional cost of forwarding from the original address to forwarding address. For details, please check “About the start of fare collection when changing (forwarding) the delivery address” page on Yamato Transport website.
Returns
＜If you wish to make a return due to customer circumstances＞
Please provide your order number and details to below within 7 days from the day the merchandises were delivered. Merchandise must be in new and unused condition with all accessories/inserts included and the original tags attached. In this case, the customer is responsible for return shipping costs. If you purchase varied sizes of the same product, we may consider this to be for resale purposes and refuse your return.
＜If the product you receive is different from the one you ordered, or if we find that the delivered product is defective＞We will exchange or refund the item. Please provide your order number and details to below within 7 days from the day the merchandises were delivered. In this case, we will cover the return shipping costs.
＜Contact Information＞
E-mail： [email protected]
Tel： 03-4316-4709 (September to April: Monday-Friday 11:00 - 16:00, May to August: Monday-Thursday 11:00 - 16:00 *Excluding public holidays, year-end and New Year holidays, and designated days)）
Exchanging Item Sizes
If you wish to exchange item sizes, you may return your item(s) for a full refund and place a new order. Please let us know your order number and product name within 7 days of product arrival. It is limited to new and unused condition with all accessories/inserts included and the original tags attached. If you return it for exchanging item sizes, return shipping is free. Returns can be made with Yamato Transport’s cash on delivery. (Return is only available for the first time. Excluding the board.) Please re-order a new one for the size you want.
Others
Images of products
The product images shown on the website may differ from the actual product. Logos, designs, and specifications are subject to change. Also, please note that the actual color of the product may appear different depending on your environment (monitor/browser setting, etc.).
Prohibition of resale of products
We can cancel an order or shipment without liability to the customers if any of the following applies.
- Orders that exceed the purchase limits set by each item
- Multiple orders from organizations that have the same address and the same account
- When we determine that it is a mass purchase for the purpose of reselling the product
- Frequent deliveries to the same address, delivery addresses that are post office boxes, forwarding services, etc.
- Other cases where we determine that it is inappropriate
Notification of Product Arrival
For information about the arrival of products, please subscribe to our newsletter or follow us on social media.
Sole Color of the Board
The sole color of the board may vary in color scheme from the images shown on the site. We cannot accept advance specifications for sole colors or exchanges after arrival. Thank you for your understanding.
Setting Up Hard Goods and Waxing
We do not provide services such as setting up of hard goods (boards and bindings), waxing, or tuning. For setting up, please check the manual and video, or reach out to the Burton Guides.
Mounting Re:Flex Bindings to 3D Boards
When mounting men's and women's Re:Flex bindings to Burton 3D boards, you need a separate pair of 3D Hinge Disc. You can purchase 3D Hinge Disc from here.
Cooling-off
Cooling-off is a system applied to door-to-door sales. Please note that the sales of products on this site are made through mail-order accessed by customers, and therefore the cooling-off system does not apply.
Recommended Environment
The following environment is recommended for viewing this website: Safari 8 (iOS) or higher, Chrome 55 (Android) or higher, Safari 9 (Mac) or higher, Chrome 55 (Mac) or higher, Chrome 55 (Windows) or higher, Firefox 50 (Windows) or higher, and Internet Explorer 11 (Windows) or higher and Edge 14 (Windows) or higher. If you view this website using a browser other than those listed above, you may experience problems such as the screen not displaying correctly.
To register as a member for free or sign in, you will need an environment where cookies can be used.
Security
This site uses “SSL” encryption as a security protocol.
Information sent from customers on the free member registration screen and credit card number input screen, is encrypted and managed safely.